Hillrom vs Respirtech

N

NoExcuses

New member
So I'm going to Japan in May for a consulting project.

First thing on my mind - I know how my vests work in Europe, but how will they function in Asia?

So I decided to write to Hillrom and Respirtech to figure out which one to bring with me. I find each reply very interesting.

Decide for yourselves:


---------------------------

My question, word for word, to HillRom:

"I will be traveling to Japan soon, however, and I am curious if this 104 will work in Japan without attachments?

Thank you in advance for your help!"


Reply:


"You may need an adaptor for your Model 104 machine while you are in Japan.
We would also like to inform you, if something should happen to the machine, while youare in Japan, the warranty is void. We do not ship out of the United States.

Have a safe trip.

Nancy M. Menne
Customer Service Specialist
Hill-Rom Company, Inc.
Tel: 1.800.631.234.1205
Fax: 1.800.870.8452
Email: nancy.@hill-rom.com
web site: <a target=_blank class=ftalternatingbarlinklarge href="http://www.hill-rom.com/"
">http://www.hill-rom.com/"
</a>

--------------------------------

Question to Respirtech word for word:

"I'm curious if the Respirtech Vest works in Japan?

I will be traveling there soon and I would like to find out if it works there. If not, what attachments will I need?

Thank you."



Respirtech's reply:


"
The US electrical standard is 120 VAC 60Hz. Japan uses a 100 VAC system with a frequency that can vary between 50 and 60 Hz. The inCourage system will operate properly when run on the Japanese standard. Due to the lower voltage, the blower pressure will be slightly lower than normal if you are normally using the system at 100%. It would be the equivalent of using the system at 80 to 90% here in the US.

If you are using the system at 80 to 90% or less here in the states, just turn up the blower pressure till it feels adequate. If you normally use the system at 100%, the system will operate properly, but it won't have the same amount of "Kick" you might be used to.

One last note, be sure to ground the system. If you cannot find a power outlet with a grounding pin, be sure to use an adapter that has a grounding wire that can be grounded.

Please see the following link for information on Japanese power:
<a target=_blank class=ftalternatingbarlinklarge href="http://www.interpower.com/ic/sbc-m.asp
">http://www.interpower.com/ic/sbc-m.asp
</a>
If you have any other questions, please feel free to contact me.


Thanks,

Greg White
Director of Operations & Engineering
651.379.8976 direct
612.803.4271 cell
mailto:gwhite@respirtech.com

RespirTech
1380 Energy Lane
Suite 113
St. Paul, MN 55108
800.793.1261 toll free
651.379.8999 main
651.379.8998 fax
<a target=_blank class=ftalternatingbarlinklarge href="http://www.respirtech.com/"
">http://www.respirtech.com/"
</a>
 
N

NoExcuses

New member
So I'm going to Japan in May for a consulting project.

First thing on my mind - I know how my vests work in Europe, but how will they function in Asia?

So I decided to write to Hillrom and Respirtech to figure out which one to bring with me. I find each reply very interesting.

Decide for yourselves:


---------------------------

My question, word for word, to HillRom:

"I will be traveling to Japan soon, however, and I am curious if this 104 will work in Japan without attachments?

Thank you in advance for your help!"


Reply:


"You may need an adaptor for your Model 104 machine while you are in Japan.
We would also like to inform you, if something should happen to the machine, while youare in Japan, the warranty is void. We do not ship out of the United States.

Have a safe trip.

Nancy M. Menne
Customer Service Specialist
Hill-Rom Company, Inc.
Tel: 1.800.631.234.1205
Fax: 1.800.870.8452
Email: nancy.@hill-rom.com
web site: <a target=_blank class=ftalternatingbarlinklarge href="http://www.hill-rom.com/"
">http://www.hill-rom.com/"
</a>

--------------------------------

Question to Respirtech word for word:

"I'm curious if the Respirtech Vest works in Japan?

I will be traveling there soon and I would like to find out if it works there. If not, what attachments will I need?

Thank you."



Respirtech's reply:


"
The US electrical standard is 120 VAC 60Hz. Japan uses a 100 VAC system with a frequency that can vary between 50 and 60 Hz. The inCourage system will operate properly when run on the Japanese standard. Due to the lower voltage, the blower pressure will be slightly lower than normal if you are normally using the system at 100%. It would be the equivalent of using the system at 80 to 90% here in the US.

If you are using the system at 80 to 90% or less here in the states, just turn up the blower pressure till it feels adequate. If you normally use the system at 100%, the system will operate properly, but it won't have the same amount of "Kick" you might be used to.

One last note, be sure to ground the system. If you cannot find a power outlet with a grounding pin, be sure to use an adapter that has a grounding wire that can be grounded.

Please see the following link for information on Japanese power:
<a target=_blank class=ftalternatingbarlinklarge href="http://www.interpower.com/ic/sbc-m.asp
">http://www.interpower.com/ic/sbc-m.asp
</a>
If you have any other questions, please feel free to contact me.


Thanks,

Greg White
Director of Operations & Engineering
651.379.8976 direct
612.803.4271 cell
mailto:gwhite@respirtech.com

RespirTech
1380 Energy Lane
Suite 113
St. Paul, MN 55108
800.793.1261 toll free
651.379.8999 main
651.379.8998 fax
<a target=_blank class=ftalternatingbarlinklarge href="http://www.respirtech.com/"
">http://www.respirtech.com/"
</a>
 
N

NoExcuses

New member
So I'm going to Japan in May for a consulting project.

First thing on my mind - I know how my vests work in Europe, but how will they function in Asia?

So I decided to write to Hillrom and Respirtech to figure out which one to bring with me. I find each reply very interesting.

Decide for yourselves:


---------------------------

My question, word for word, to HillRom:

"I will be traveling to Japan soon, however, and I am curious if this 104 will work in Japan without attachments?

Thank you in advance for your help!"


Reply:


"You may need an adaptor for your Model 104 machine while you are in Japan.
We would also like to inform you, if something should happen to the machine, while youare in Japan, the warranty is void. We do not ship out of the United States.

Have a safe trip.

Nancy M. Menne
Customer Service Specialist
Hill-Rom Company, Inc.
Tel: 1.800.631.234.1205
Fax: 1.800.870.8452
Email: nancy.@hill-rom.com
web site: <a target=_blank class=ftalternatingbarlinklarge href="http://www.hill-rom.com/"
">http://www.hill-rom.com/"
</a>

--------------------------------

Question to Respirtech word for word:

"I'm curious if the Respirtech Vest works in Japan?

I will be traveling there soon and I would like to find out if it works there. If not, what attachments will I need?

Thank you."



Respirtech's reply:


"
The US electrical standard is 120 VAC 60Hz. Japan uses a 100 VAC system with a frequency that can vary between 50 and 60 Hz. The inCourage system will operate properly when run on the Japanese standard. Due to the lower voltage, the blower pressure will be slightly lower than normal if you are normally using the system at 100%. It would be the equivalent of using the system at 80 to 90% here in the US.

If you are using the system at 80 to 90% or less here in the states, just turn up the blower pressure till it feels adequate. If you normally use the system at 100%, the system will operate properly, but it won't have the same amount of "Kick" you might be used to.

One last note, be sure to ground the system. If you cannot find a power outlet with a grounding pin, be sure to use an adapter that has a grounding wire that can be grounded.

Please see the following link for information on Japanese power:
<a target=_blank class=ftalternatingbarlinklarge href="http://www.interpower.com/ic/sbc-m.asp
">http://www.interpower.com/ic/sbc-m.asp
</a>
If you have any other questions, please feel free to contact me.


Thanks,

Greg White
Director of Operations & Engineering
651.379.8976 direct
612.803.4271 cell
mailto:gwhite@respirtech.com

RespirTech
1380 Energy Lane
Suite 113
St. Paul, MN 55108
800.793.1261 toll free
651.379.8999 main
651.379.8998 fax
<a target=_blank class=ftalternatingbarlinklarge href="http://www.respirtech.com/"
">http://www.respirtech.com/"
</a>
 
N

NoExcuses

New member
So I'm going to Japan in May for a consulting project.

First thing on my mind - I know how my vests work in Europe, but how will they function in Asia?

So I decided to write to Hillrom and Respirtech to figure out which one to bring with me. I find each reply very interesting.

Decide for yourselves:


---------------------------

My question, word for word, to HillRom:

"I will be traveling to Japan soon, however, and I am curious if this 104 will work in Japan without attachments?

Thank you in advance for your help!"


Reply:


"You may need an adaptor for your Model 104 machine while you are in Japan.
We would also like to inform you, if something should happen to the machine, while youare in Japan, the warranty is void. We do not ship out of the United States.

Have a safe trip.

Nancy M. Menne
Customer Service Specialist
Hill-Rom Company, Inc.
Tel: 1.800.631.234.1205
Fax: 1.800.870.8452
Email: nancy.@hill-rom.com
web site: <a target=_blank class=ftalternatingbarlinklarge href="http://www.hill-rom.com/"
">http://www.hill-rom.com/"
</a>

--------------------------------

Question to Respirtech word for word:

"I'm curious if the Respirtech Vest works in Japan?

I will be traveling there soon and I would like to find out if it works there. If not, what attachments will I need?

Thank you."



Respirtech's reply:


"
The US electrical standard is 120 VAC 60Hz. Japan uses a 100 VAC system with a frequency that can vary between 50 and 60 Hz. The inCourage system will operate properly when run on the Japanese standard. Due to the lower voltage, the blower pressure will be slightly lower than normal if you are normally using the system at 100%. It would be the equivalent of using the system at 80 to 90% here in the US.

If you are using the system at 80 to 90% or less here in the states, just turn up the blower pressure till it feels adequate. If you normally use the system at 100%, the system will operate properly, but it won't have the same amount of "Kick" you might be used to.

One last note, be sure to ground the system. If you cannot find a power outlet with a grounding pin, be sure to use an adapter that has a grounding wire that can be grounded.

Please see the following link for information on Japanese power:
<a target=_blank class=ftalternatingbarlinklarge href="http://www.interpower.com/ic/sbc-m.asp
">http://www.interpower.com/ic/sbc-m.asp
</a>
If you have any other questions, please feel free to contact me.


Thanks,

Greg White
Director of Operations & Engineering
651.379.8976 direct
612.803.4271 cell
mailto:gwhite@respirtech.com

RespirTech
1380 Energy Lane
Suite 113
St. Paul, MN 55108
800.793.1261 toll free
651.379.8999 main
651.379.8998 fax
<a target=_blank class=ftalternatingbarlinklarge href="http://www.respirtech.com/"
">http://www.respirtech.com/"
</a>
 
N

NoExcuses

New member
So I'm going to Japan in May for a consulting project.

First thing on my mind - I know how my vests work in Europe, but how will they function in Asia?

So I decided to write to Hillrom and Respirtech to figure out which one to bring with me. I find each reply very interesting.

Decide for yourselves:


---------------------------

My question, word for word, to HillRom:

"I will be traveling to Japan soon, however, and I am curious if this 104 will work in Japan without attachments?

Thank you in advance for your help!"


Reply:


"You may need an adaptor for your Model 104 machine while you are in Japan.
We would also like to inform you, if something should happen to the machine, while youare in Japan, the warranty is void. We do not ship out of the United States.

Have a safe trip.

Nancy M. Menne
Customer Service Specialist
Hill-Rom Company, Inc.
Tel: 1.800.631.234.1205
Fax: 1.800.870.8452
Email: nancy.@hill-rom.com
web site: <a target=_blank class=ftalternatingbarlinklarge href="http://www.hill-rom.com/"
">http://www.hill-rom.com/"
</a>

--------------------------------

Question to Respirtech word for word:

"I'm curious if the Respirtech Vest works in Japan?

I will be traveling there soon and I would like to find out if it works there. If not, what attachments will I need?

Thank you."



Respirtech's reply:


"
The US electrical standard is 120 VAC 60Hz. Japan uses a 100 VAC system with a frequency that can vary between 50 and 60 Hz. The inCourage system will operate properly when run on the Japanese standard. Due to the lower voltage, the blower pressure will be slightly lower than normal if you are normally using the system at 100%. It would be the equivalent of using the system at 80 to 90% here in the US.

If you are using the system at 80 to 90% or less here in the states, just turn up the blower pressure till it feels adequate. If you normally use the system at 100%, the system will operate properly, but it won't have the same amount of "Kick" you might be used to.

One last note, be sure to ground the system. If you cannot find a power outlet with a grounding pin, be sure to use an adapter that has a grounding wire that can be grounded.

Please see the following link for information on Japanese power:
<a target=_blank class=ftalternatingbarlinklarge href="http://www.interpower.com/ic/sbc-m.asp
">http://www.interpower.com/ic/sbc-m.asp
</a>
If you have any other questions, please feel free to contact me.


Thanks,

Greg White
Director of Operations & Engineering
651.379.8976 direct
612.803.4271 cell
mailto:gwhite@respirtech.com

RespirTech
1380 Energy Lane
Suite 113
St. Paul, MN 55108
800.793.1261 toll free
651.379.8999 main
651.379.8998 fax
<a target=_blank class=ftalternatingbarlinklarge href="http://www.respirtech.com/"
">http://www.respirtech.com/"
</a>
 
S

Skye

New member
Wow,
Nice reply from Hill-Rom. My husband is in PR and she did everything wrong. Can I please send her a friendly e-mail telling her how she could have handled things a little differently?
 
S

Skye

New member
Wow,
Nice reply from Hill-Rom. My husband is in PR and she did everything wrong. Can I please send her a friendly e-mail telling her how she could have handled things a little differently?
 
S

Skye

New member
Wow,
Nice reply from Hill-Rom. My husband is in PR and she did everything wrong. Can I please send her a friendly e-mail telling her how she could have handled things a little differently?
 
S

Skye

New member
Wow,
Nice reply from Hill-Rom. My husband is in PR and she did everything wrong. Can I please send her a friendly e-mail telling her how she could have handled things a little differently?
 
S

Skye

New member
Wow,
Nice reply from Hill-Rom. My husband is in PR and she did everything wrong. Can I please send her a friendly e-mail telling her how she could have handled things a little differently?
 
N

NoExcuses

New member
hahaha i doubt they'll listen. they're just that type of company.....

but if you have all that spare time on your hands go for it....
 
N

NoExcuses

New member
hahaha i doubt they'll listen. they're just that type of company.....

but if you have all that spare time on your hands go for it....
 
N

NoExcuses

New member
hahaha i doubt they'll listen. they're just that type of company.....

but if you have all that spare time on your hands go for it....
 
N

NoExcuses

New member
hahaha i doubt they'll listen. they're just that type of company.....

but if you have all that spare time on your hands go for it....
 
N

NoExcuses

New member
hahaha i doubt they'll listen. they're just that type of company.....

but if you have all that spare time on your hands go for it....
 
M

Mommafirst

Guest
Well I agree that the Hill-Rom Tech did a superb job at giving an example of what NOT to do. I'm not sure she even read your question. But giving them some break, one customer service rep does not make up the whole company. I've dealt with several very helpful, knowledgeable and useful people at Hill-Rom. (and one or two idiots, but who is counting?? LOL)
 
M

Mommafirst

Guest
Well I agree that the Hill-Rom Tech did a superb job at giving an example of what NOT to do. I'm not sure she even read your question. But giving them some break, one customer service rep does not make up the whole company. I've dealt with several very helpful, knowledgeable and useful people at Hill-Rom. (and one or two idiots, but who is counting?? LOL)
 
M

Mommafirst

Guest
Well I agree that the Hill-Rom Tech did a superb job at giving an example of what NOT to do. I'm not sure she even read your question. But giving them some break, one customer service rep does not make up the whole company. I've dealt with several very helpful, knowledgeable and useful people at Hill-Rom. (and one or two idiots, but who is counting?? LOL)
 
M

Mommafirst

Guest
Well I agree that the Hill-Rom Tech did a superb job at giving an example of what NOT to do. I'm not sure she even read your question. But giving them some break, one customer service rep does not make up the whole company. I've dealt with several very helpful, knowledgeable and useful people at Hill-Rom. (and one or two idiots, but who is counting?? LOL)
 
M

Mommafirst

Guest
Well I agree that the Hill-Rom Tech did a superb job at giving an example of what NOT to do. I'm not sure she even read your question. But giving them some break, one customer service rep does not make up the whole company. I've dealt with several very helpful, knowledgeable and useful people at Hill-Rom. (and one or two idiots, but who is counting?? LOL)
 
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