After doing all the research and hunting to find any and all resources to hlep pay for Parker's feeding tube supplements, I get a call from a "case manager" who says she is trying to help me get the resources I need. I explain my current dilemma and all her suggestions are to retrace my steps and call the same people again. She had not even heard of my grievance against BC/BS of LA for denying Parker's claim for the feeding materials. More to come if they have an origional thought.