Hey Rebjane,
Do you know if she's had the same "model" for 5 years or more? Our son likely went through 10 in 5 years, but all the same model covered under warranty, and then when he hit the "5 years," the insurance covered a new upgraded model, based on our policy, but was able to keep the old model. I'm wondering if you could even try to get a new model now before switching insurers and then have both, if she's had the same model for 5 years???