We used them for ADEKS drops because our pharmacist sometimes had problems getting them and when we were on the Tobi Foundation program.
I had similar issues with billing. The first time I ordered ADEKs they didn't send it because it wasn't covered under our insurance and "they weren't sure if we wanted it" ?? Hello? We ordered it, didn't we? And sometimes they'd charge our card and sometimes they'd send us a bill and after so many bills, I just sent them a check and ended up with a credit.
I also had issues with getting them to return calls regarding billing issues. Also, with the tobi foundation, we sometimes had issues with customer service people saying they'd sent it, only to find out they didn't.
I never had issues with the online ordering -- I would place my adeks order and get it in a timely manner. Unfortunately with the tobi foundation, that wasn't an option, so we'd have to deal with people over the phone.
I have heard that certain CF Pharmacy branches are better than others -- we always dealt with Maryland. People from Texas indicated they had wonderful service.
I had similar issues with billing. The first time I ordered ADEKs they didn't send it because it wasn't covered under our insurance and "they weren't sure if we wanted it" ?? Hello? We ordered it, didn't we? And sometimes they'd charge our card and sometimes they'd send us a bill and after so many bills, I just sent them a check and ended up with a credit.
I also had issues with getting them to return calls regarding billing issues. Also, with the tobi foundation, we sometimes had issues with customer service people saying they'd sent it, only to find out they didn't.
I never had issues with the online ordering -- I would place my adeks order and get it in a timely manner. Unfortunately with the tobi foundation, that wasn't an option, so we'd have to deal with people over the phone.
I have heard that certain CF Pharmacy branches are better than others -- we always dealt with Maryland. People from Texas indicated they had wonderful service.