So my hypertonic saline (3 firm shell bags, not like soft IV bags, no tubing) show up from the compounding pharmacy I get them from in New Jersey. I open the package (not damaged at all) which is a sturdy outer hard shell package, with a large, thick Styrofoam cooler inside (not damaged either). I open it up and one of the bags within another medical baggie is completely empty with the liquid contents swirling around in the baggie. Two of the remaining bags have fluid in them, but one is noticeably lower than the other.
I had never had this happen before with this company, and they have always been very nice, and extremely fast with shipping. I call the lady and tell her what's up. She had a hint of disbelief in her voice, but said they would get another shipment out to me.
Then after about 15 mins the main doctor/pharmacist there calls me and he is totally incredulous. He asks me about 7 times exactly what state the package was in, describe the bags, and go through my explanation several times. This dude was total New Jersey guy, and it seemed like I was trying to tell Tony Soprano that I just saw flying pink elephants. Especially so because he packed it himself.
Anyways, I love Jersey guys, and more often than not that whole stereotype is true. I was very articulate while explaining the situation and the state of the containers to the guy, but with the visual of Tony Soprano on the other end of the phone (minus the cursing of course) basically not believing me, I almost chuckled once or twice.
Thankfully I have a new batch coming out, and hopefully they arrive in good shape. If not, I'm positive he won't believe me.
I had never had this happen before with this company, and they have always been very nice, and extremely fast with shipping. I call the lady and tell her what's up. She had a hint of disbelief in her voice, but said they would get another shipment out to me.
Then after about 15 mins the main doctor/pharmacist there calls me and he is totally incredulous. He asks me about 7 times exactly what state the package was in, describe the bags, and go through my explanation several times. This dude was total New Jersey guy, and it seemed like I was trying to tell Tony Soprano that I just saw flying pink elephants. Especially so because he packed it himself.
Anyways, I love Jersey guys, and more often than not that whole stereotype is true. I was very articulate while explaining the situation and the state of the containers to the guy, but with the visual of Tony Soprano on the other end of the phone (minus the cursing of course) basically not believing me, I almost chuckled once or twice.
Thankfully I have a new batch coming out, and hopefully they arrive in good shape. If not, I'm positive he won't believe me.