Its going to take at least one person, if not more to bring this to the attention to the administrators of the floor you are on. I work on a cancer/CF ward at a hospital and I can tell you this as a staff member. Regardless of how many times, I as a nurse relay to my supervisors what the patients are complaining about and suggestions they have for things to be done differently; if it doesn't come directly from the patient to a supervisor in a WRITTEN form, listing both problems and suggestions for resolution-it is pointless for me to even waste my time relaying the information. For some, very unfortunate reason-the information that is relayed from patients to nurses, then from the nurses to the suprevisors looses it's credability.
It can be very difficult to voice your opinion if you are a quiet, laid back and non-confrontational person, but this is your child's health and well being. Maybe instead of "confronting" the staff with this, you could write down the things that you think just don't work well for a pediatric CF floor and how you think things can be improved. Although it is not your job to fix the problem, hospitals get so stuck iin their ways of doing things that they don't really know how to do things differently once something is pointed out. If you can assist and offer some suggestions, the changes may actually happen and they may happen faster.
CFhockeymom, when you say "the heplock is very painful if they just push it in", are you refering to when they are administering something into the IV thorough the hep lock or when they are hooking the IV up to the hep lock in his hand? I am curious only because the hep lock devices that my hospital uses requires you to "push" in and then twist when you are hooking up the IV or administering meds through a syringe into the IV. Some patients are really sensitive (I am one of them) and it helps if the staff gets a good secure grip on the hep lock to kind of hold it into place, it won't move when the "push" the tubing/syringe in. Maybe if you can describe the situation that is causing pain a bit more, I can offer some suggestions. Also, have you asked the hospital staff to show you how to hook it up? The really should be showing you so if your son is ever on home antibiotics, you know how. It may also relieve some fears and anticipation if you can connect it for your son. Most hospitals will let you have that kind of active part in their care. Just a few thoughts.
Julie (wife to Mark 24 w/CF)