What? How the hell can they say they cannot talk to you about it? That's the craziest thing I've ever heard...is there something more to your coverage than just the usual policy? I have done medical billing and have quite a bit of insurance related experience and have never had a insurance company say something like that to the policy holder!
Best of luck -- I think you are going to need it!
Best of luck -- I think you are going to need it!