tessa55454
New member
I have a question...hopefully people have some ideas for solutions, etc...
I had a huge fiasco with getting my enzymes yesterday. I called two days ago to refill my enzymes ( just want to say that I am planning on having the enzymes to be on a mail order basis, but somehow, of course the form got lost in the mail, so they are sending it out again..good times.) Well, the nurse didn't
call-in to the pharmacy for a refill on Thursday. I called about two situations, and the nurse called me back re: one of them which was great, but didn't say anything about ordering my drugs in. Time I called back, because of course I was in a class, it was too late in the day. I called back the next day, CVS couldn't get it until Monday. I only had enough through mid-day Sunday maybe.
So, I asked the pharmacy which is CVS (huge chain like Walgreens) if other ones had it. There are literally 100-150 CVs probably in the area. You can't go 3 blocks without hitting one practically. They said they
called a couple, but they didn't have it. I called the main line on the internet, but they don't have a data base on all the CVS's. She gave me the number for a couple major ones with 24 hour access, they didn't have it either.
Finally, I called Brigham and Womens' hospital, which is a huge
facility. They had it, but wasn't sure if they took my insurance. I told them what it was, and they said
we do take that, but "I have to see you card." I said to them that I have to know, because if you
don't, I have to find someplace else to get these by 5pm (which is 1 at that time). She said she had to see the card, so if I could stop by. Luckily I wasn't working yesterday, what would I do. I really dislike how the world runs on this 9-530 thing, like we have to be SUPER HUMANS!
I called and have left two messages with the nurses at the hospital that screwed up (which i know people make mistakes, but I have a list of drugs they can make mistakes on, but not this one). At this point they had not called me back, and 2 hours had past by this time.
I called another hospital, they said they had it and could take my insurance, but the doc or nurse has to call it in. I am like, o.k. . this is probable if the nurses call me back. Well, after that call I got a call from the nurses and they said they would leave me some enzymes at the front desk after 5 to get me through the weekend. They had a bunch of sample bottles.
Thank goodness that I have some drugs, but what a mess. I worked on it for 2 hours on the phone
total. I am going to complain to CVS, because the lack of help from them. Here I am calling around, while time is ticking away.
hopefully this doesn't happen again, but I am not betting on it. I forgot that there is a CVS at Childrens Hospital, I imagine they probably had them in stock. IT is just ridiculous. The other clinic that I went to, they would order it, if they were closed by the time it came in, they would transfer the script to the ER pharmacy where I could pick it up at any time. That worked perfect overall, I got them.
The nurses I called, that was the only line. I could page my doc, but sometime she's not in clinic. I usually order more ahead of time, but I was waiting for the perscription to come in the mail for i could do the mail order bit. Plus, if the drugs were ordered on Thursday, they would had been there by Sat.
I live in Boston...any one live in the area? just curious..maybe people have ideas that live around here, or in general...
thanks... it was such a waste of energy and time, it shouldn't have to be that hard... Again, I am so thankful I have them. People just don't get it that I can't eat without them, let alone I am diabetic..hello...
Tessa w/cfrd
I had a huge fiasco with getting my enzymes yesterday. I called two days ago to refill my enzymes ( just want to say that I am planning on having the enzymes to be on a mail order basis, but somehow, of course the form got lost in the mail, so they are sending it out again..good times.) Well, the nurse didn't
call-in to the pharmacy for a refill on Thursday. I called about two situations, and the nurse called me back re: one of them which was great, but didn't say anything about ordering my drugs in. Time I called back, because of course I was in a class, it was too late in the day. I called back the next day, CVS couldn't get it until Monday. I only had enough through mid-day Sunday maybe.
So, I asked the pharmacy which is CVS (huge chain like Walgreens) if other ones had it. There are literally 100-150 CVs probably in the area. You can't go 3 blocks without hitting one practically. They said they
called a couple, but they didn't have it. I called the main line on the internet, but they don't have a data base on all the CVS's. She gave me the number for a couple major ones with 24 hour access, they didn't have it either.
Finally, I called Brigham and Womens' hospital, which is a huge
facility. They had it, but wasn't sure if they took my insurance. I told them what it was, and they said
we do take that, but "I have to see you card." I said to them that I have to know, because if you
don't, I have to find someplace else to get these by 5pm (which is 1 at that time). She said she had to see the card, so if I could stop by. Luckily I wasn't working yesterday, what would I do. I really dislike how the world runs on this 9-530 thing, like we have to be SUPER HUMANS!
I called and have left two messages with the nurses at the hospital that screwed up (which i know people make mistakes, but I have a list of drugs they can make mistakes on, but not this one). At this point they had not called me back, and 2 hours had past by this time.
I called another hospital, they said they had it and could take my insurance, but the doc or nurse has to call it in. I am like, o.k. . this is probable if the nurses call me back. Well, after that call I got a call from the nurses and they said they would leave me some enzymes at the front desk after 5 to get me through the weekend. They had a bunch of sample bottles.
Thank goodness that I have some drugs, but what a mess. I worked on it for 2 hours on the phone
total. I am going to complain to CVS, because the lack of help from them. Here I am calling around, while time is ticking away.
hopefully this doesn't happen again, but I am not betting on it. I forgot that there is a CVS at Childrens Hospital, I imagine they probably had them in stock. IT is just ridiculous. The other clinic that I went to, they would order it, if they were closed by the time it came in, they would transfer the script to the ER pharmacy where I could pick it up at any time. That worked perfect overall, I got them.
The nurses I called, that was the only line. I could page my doc, but sometime she's not in clinic. I usually order more ahead of time, but I was waiting for the perscription to come in the mail for i could do the mail order bit. Plus, if the drugs were ordered on Thursday, they would had been there by Sat.
I live in Boston...any one live in the area? just curious..maybe people have ideas that live around here, or in general...
thanks... it was such a waste of energy and time, it shouldn't have to be that hard... Again, I am so thankful I have them. People just don't get it that I can't eat without them, let alone I am diabetic..hello...
Tessa w/cfrd