You're probably right that this person has found a site related to battens or similar disorders and forgotten about us completely, but that isn't the point. Look at it like this: Someone comes banging on your front door one day. You open it and a person says in a total panic "My kid just got hit by a car out here, I need help." Then all you do is hand them a phone and shut the door.
This is basically what happened here. Sure, the link was probably helpful, as the phone would be. But what the mom of the kid in the street needs just as much is someone to give support and reasurrance until help comes. I'm sure the original poster could have used some sympathy and understanding. After all most of us know what its like to lose a loved one due to any number of illnesses and it still hurts the same.
This is basically what happened here. Sure, the link was probably helpful, as the phone would be. But what the mom of the kid in the street needs just as much is someone to give support and reasurrance until help comes. I'm sure the original poster could have used some sympathy and understanding. After all most of us know what its like to lose a loved one due to any number of illnesses and it still hurts the same.