i just called a few weeks ago to get a new one, i ended up getting one of the very first vest ever issued to a patient, and i found out it was never paid for, not knowing it was given to me for free as a gift. But i have had my drs write prescriptions for the new one due to my rare scoliosis syndrome and if my insurance doesn't pay for it it would cost 6000 for an upgrade, my mom said medicaid SHOULD pay for it bc my BCMH wont bc i am on a adult plan. I hope it works and i hope it gets paid for Hun. its so hard making ends meat as it is. My prayers to you hunny!