Hi Bobbi,
Why would you get flammed? I'm actually thrilled to hear you work for Express Scripts. Maybe you are the person who can help us solve all of the problems we are having. If you are interested in hearing the long, drawn out stories, let me know. I just cringe every time I have to call them. We are pretty much stuck with them, from what my husband's employer says. So, I need to find a way to make this work.
Thanks!
Tonya