Please help computer geeks

[princessjdc]

I would have them replace this one, when my husband and I bought our hp computer about a year ago, not long after having it the monitor was messing up cant remember now what it was doing so we took it back to Best Buy and they sent it back to the hp place to have them work on it, well it came back hubby picked it up brought it home and the color was messed up,so we thought that they couldnt fix ours so they gave us one that had the color wacked so hubbyand I couldnt stand the color messing up so, oh and by the way a few keys started to not work right either on the keyboard so he took the keyboard and monitor back and just asked if he could replace them with a new monitor and keyboard, they didnt have any more keyboards so we got the one that was on display we didnt mind and we did get a brand new monitor and ever since then its worked like a charm. I would diffanatly ask them to replace it with a new one and on saving your stuff on your computer so you dont lose it, I would just suggest to keep saving stuff onto a disc every month or so that way if the computer does crash you have back up on disks. Hope you get it fixed.

 

[Allie]

Don't ever buy an HP (hindsight, eh?)

To back up in the future, spend the money and get an ezternal hard drive, they are a godsend.

 

[Allie]

Don't ever buy an HP (hindsight, eh?)

To back up in the future, spend the money and get an ezternal hard drive, they are a godsend.

 

[Allie]

Don't ever buy an HP (hindsight, eh?)

To back up in the future, spend the money and get an ezternal hard drive, they are a godsend.

 

[Chaggie]

I meant have HP replace it, not get anew one yourself. Candice is right, you should use more than one spyware program and spybot is very good.

 

[Chaggie]

I meant have HP replace it, not get anew one yourself. Candice is right, you should use more than one spyware program and spybot is very good.

 

[Chaggie]

I meant have HP replace it, not get anew one yourself. Candice is right, you should use more than one spyware program and spybot is very good.

 

[65rosessamurai]

I'd suggest to demand that they replace the entire machine! The black screen sounds like the backlight for the LCD (or whatever the screen type is) had gone out. Also, the problem may not be with the hard drive-they don't go out THAT fast- it's possible that there is a problem with a driver IC for the hard disk on the mother-board, and those cannot be replaced (so easily) on laptops.
I've gotten rid of my IBM's, though they were pretty good work-horses, they were way behind the times. I replaced them with a Gateway laptop, and I already have a Gateway desktop. The wife has got a Mac, which I bought for her the Christmas before, but it's already her third!
The HP's I had were ones used at my previous company, but probably because they were desktops, they were pretty good.
Is there a way to check with the Better Business Bureau about that particular model?

As for backups, Chaggies idea with a usb flash-ram of about 1gb, but if you happen to lose that...
I usually put data on a CD-RW (read/writable), so more data can be added or deleted. An MO drive will also work, since it usually can handle about 650Mb worth of memory, and are read/writable. (and, you can label them!)
A new item these days is a USB external hard drive, but I don't know how that would work for a budget, much less, extra space. They might be able to be connected to the intranet (your house network), so you can connect to it via the LAN cable, instead of directly plugging it into your computer all the time.
Hopefully, Candice's BF may have some additional insight...
Good luck!

 

[65rosessamurai]

I'd suggest to demand that they replace the entire machine! The black screen sounds like the backlight for the LCD (or whatever the screen type is) had gone out. Also, the problem may not be with the hard drive-they don't go out THAT fast- it's possible that there is a problem with a driver IC for the hard disk on the mother-board, and those cannot be replaced (so easily) on laptops.
I've gotten rid of my IBM's, though they were pretty good work-horses, they were way behind the times. I replaced them with a Gateway laptop, and I already have a Gateway desktop. The wife has got a Mac, which I bought for her the Christmas before, but it's already her third!
The HP's I had were ones used at my previous company, but probably because they were desktops, they were pretty good.
Is there a way to check with the Better Business Bureau about that particular model?

As for backups, Chaggies idea with a usb flash-ram of about 1gb, but if you happen to lose that...
I usually put data on a CD-RW (read/writable), so more data can be added or deleted. An MO drive will also work, since it usually can handle about 650Mb worth of memory, and are read/writable. (and, you can label them!)
A new item these days is a USB external hard drive, but I don't know how that would work for a budget, much less, extra space. They might be able to be connected to the intranet (your house network), so you can connect to it via the LAN cable, instead of directly plugging it into your computer all the time.
Hopefully, Candice's BF may have some additional insight...
Good luck!

 

[65rosessamurai]

I'd suggest to demand that they replace the entire machine! The black screen sounds like the backlight for the LCD (or whatever the screen type is) had gone out. Also, the problem may not be with the hard drive-they don't go out THAT fast- it's possible that there is a problem with a driver IC for the hard disk on the mother-board, and those cannot be replaced (so easily) on laptops.
I've gotten rid of my IBM's, though they were pretty good work-horses, they were way behind the times. I replaced them with a Gateway laptop, and I already have a Gateway desktop. The wife has got a Mac, which I bought for her the Christmas before, but it's already her third!
The HP's I had were ones used at my previous company, but probably because they were desktops, they were pretty good.
Is there a way to check with the Better Business Bureau about that particular model?

As for backups, Chaggies idea with a usb flash-ram of about 1gb, but if you happen to lose that...
I usually put data on a CD-RW (read/writable), so more data can be added or deleted. An MO drive will also work, since it usually can handle about 650Mb worth of memory, and are read/writable. (and, you can label them!)
A new item these days is a USB external hard drive, but I don't know how that would work for a budget, much less, extra space. They might be able to be connected to the intranet (your house network), so you can connect to it via the LAN cable, instead of directly plugging it into your computer all the time.
Hopefully, Candice's BF may have some additional insight...
Good luck!

 

[Allie]

I suggested the external drive because you said you needed a lot of space for your stuff...if you want to back up the whole computer...1g won't do it lol.

<a target=_blank class=ftalternatingbarlinklarge href="http://www.geeks.com/products_sc.asp?cat=416">SOme external hard drives</a>

 

[Allie]

I suggested the external drive because you said you needed a lot of space for your stuff...if you want to back up the whole computer...1g won't do it lol.

<a target=_blank class=ftalternatingbarlinklarge href="http://www.geeks.com/products_sc.asp?cat=416">SOme external hard drives</a>

 

[Allie]

I suggested the external drive because you said you needed a lot of space for your stuff...if you want to back up the whole computer...1g won't do it lol.

<a target=_blank class=ftalternatingbarlinklarge href="http://www.geeks.com/products_sc.asp?cat=416">SOme external hard drives</a>

 

[IG]

Candice's boyfriend here.

HP/Compaq, are the worst for support/reliability. Sony, Apple, IBM, and Dell are generally the best laptops.

Support service techs often use refurbished or otherwise used parts to fix computers. It's probably even specifically allowed in the warranty somewhere, if you read it closely enough. That may explain why the problem (often called the "click of doom" by people who have heard it a lot and know it means you just lost all your data) happened again after the repair. The other possibility is that the motherboard (essentially the body of the computer that all the parts plug into) is failing and causing the apparent hard disk failure. A failing motherboard would also explain the strange fuzzy screen. If the next time you get it back the disk still fails make sure that they replace the motherboard.

You can ask for a new computer but no guarantees, especially since your laptop is a year old and they might not even make the exact model anymore. Plus they're not usually that generous.

Be persistent above all else. You deserve a working computer at the end of it, even if you have to send it in several times. Be an ass if you need to. Ask to speak to the person's supervisor. Don't take "no" for an answer, etc...

Good luck!
--Gordon

 

[IG]

Candice's boyfriend here.

HP/Compaq, are the worst for support/reliability. Sony, Apple, IBM, and Dell are generally the best laptops.

Support service techs often use refurbished or otherwise used parts to fix computers. It's probably even specifically allowed in the warranty somewhere, if you read it closely enough. That may explain why the problem (often called the "click of doom" by people who have heard it a lot and know it means you just lost all your data) happened again after the repair. The other possibility is that the motherboard (essentially the body of the computer that all the parts plug into) is failing and causing the apparent hard disk failure. A failing motherboard would also explain the strange fuzzy screen. If the next time you get it back the disk still fails make sure that they replace the motherboard.

You can ask for a new computer but no guarantees, especially since your laptop is a year old and they might not even make the exact model anymore. Plus they're not usually that generous.

Be persistent above all else. You deserve a working computer at the end of it, even if you have to send it in several times. Be an ass if you need to. Ask to speak to the person's supervisor. Don't take "no" for an answer, etc...

Good luck!
--Gordon

 

[IG]

Candice's boyfriend here.

HP/Compaq, are the worst for support/reliability. Sony, Apple, IBM, and Dell are generally the best laptops.

Support service techs often use refurbished or otherwise used parts to fix computers. It's probably even specifically allowed in the warranty somewhere, if you read it closely enough. That may explain why the problem (often called the "click of doom" by people who have heard it a lot and know it means you just lost all your data) happened again after the repair. The other possibility is that the motherboard (essentially the body of the computer that all the parts plug into) is failing and causing the apparent hard disk failure. A failing motherboard would also explain the strange fuzzy screen. If the next time you get it back the disk still fails make sure that they replace the motherboard.

You can ask for a new computer but no guarantees, especially since your laptop is a year old and they might not even make the exact model anymore. Plus they're not usually that generous.

Be persistent above all else. You deserve a working computer at the end of it, even if you have to send it in several times. Be an ass if you need to. Ask to speak to the person's supervisor. Don't take "no" for an answer, etc...

Good luck!
--Gordon

 

[julie]

Thanks Fred, allie, gordon, chris... and everyone else. Fred, my problem with backing up on disks is that I have like 45 of them.... No joke <img src="i/expressions/face-icon-small-smile.gif" border="0">, I have so much to keep track of now, who pooped today, who did I just feed, who's screaming, did I just give Tristan ambesol or Ryland, what about the tylenol <img src="i/expressions/face-icon-small-smile.gif" border="0"> can't keep up with 45+ CD's of data, I'm nutso now <img src="i/expressions/face-icon-small-smile.gif" border="0">. I'm looking for something like what Allie suggested I think. THanks for looking into that Allie, I appreciate it.

Thanks for the info Gordon, I will NEVER buy HP again, nor will I recommend it.... EVER.

It's all great info you've given me, thanks for your time and help.

 

[julie]

Thanks Fred, allie, gordon, chris... and everyone else. Fred, my problem with backing up on disks is that I have like 45 of them.... No joke <img src="i/expressions/face-icon-small-smile.gif" border="0">, I have so much to keep track of now, who pooped today, who did I just feed, who's screaming, did I just give Tristan ambesol or Ryland, what about the tylenol <img src="i/expressions/face-icon-small-smile.gif" border="0"> can't keep up with 45+ CD's of data, I'm nutso now <img src="i/expressions/face-icon-small-smile.gif" border="0">. I'm looking for something like what Allie suggested I think. THanks for looking into that Allie, I appreciate it.

Thanks for the info Gordon, I will NEVER buy HP again, nor will I recommend it.... EVER.

It's all great info you've given me, thanks for your time and help.

 

[julie]

Thanks Fred, allie, gordon, chris... and everyone else. Fred, my problem with backing up on disks is that I have like 45 of them.... No joke <img src="i/expressions/face-icon-small-smile.gif" border="0">, I have so much to keep track of now, who pooped today, who did I just feed, who's screaming, did I just give Tristan ambesol or Ryland, what about the tylenol <img src="i/expressions/face-icon-small-smile.gif" border="0"> can't keep up with 45+ CD's of data, I'm nutso now <img src="i/expressions/face-icon-small-smile.gif" border="0">. I'm looking for something like what Allie suggested I think. THanks for looking into that Allie, I appreciate it.

Thanks for the info Gordon, I will NEVER buy HP again, nor will I recommend it.... EVER.

It's all great info you've given me, thanks for your time and help.

 

[65rosessamurai]

Well, I guess Chris' idea with the 1Gb USB is out of the question...at least with my idea, you can get CD-RW in bulk, but who needs it if you got an 80GB or more HDD, like Allie suggested!

However, I would still recommend that the MOST important files are backed up on disk, in case the HDD of any type ends up failing!

Happy Computering!!