lindsleyfamily
New member
Try calling the vset company. When this happended to ours they sent a replacement the next day. They take care of all the shipping and everything. amy
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WHOA My Vest just blew!
- Thread starter mamaScarlett
- Start date
theLostMiler
New member
When you call the vest company, they usually have you "reset" it first, the red button in the back if its a HillRom... although once you tell them which device error it is, they may already know that is done for.
I had something similar happen to me, I dont remember the specific device error, but instead of clinic, you need to call the company since it does have the lifetime warranty. They will overnight a new vest for you and like others said, you pack up the broken one.
They had me try to reset it first btw, and it didnt work so thats why I got a new one.
And now that the 105's out, I imagine you should get an upgrade <img src="i/expressions/face-icon-small-smile.gif" border="0">
I had something similar happen to me, I dont remember the specific device error, but instead of clinic, you need to call the company since it does have the lifetime warranty. They will overnight a new vest for you and like others said, you pack up the broken one.
They had me try to reset it first btw, and it didnt work so thats why I got a new one.
And now that the 105's out, I imagine you should get an upgrade <img src="i/expressions/face-icon-small-smile.gif" border="0">
theLostMiler
New member
When you call the vest company, they usually have you "reset" it first, the red button in the back if its a HillRom... although once you tell them which device error it is, they may already know that is done for.
I had something similar happen to me, I dont remember the specific device error, but instead of clinic, you need to call the company since it does have the lifetime warranty. They will overnight a new vest for you and like others said, you pack up the broken one.
They had me try to reset it first btw, and it didnt work so thats why I got a new one.
And now that the 105's out, I imagine you should get an upgrade <img src="i/expressions/face-icon-small-smile.gif" border="0">
I had something similar happen to me, I dont remember the specific device error, but instead of clinic, you need to call the company since it does have the lifetime warranty. They will overnight a new vest for you and like others said, you pack up the broken one.
They had me try to reset it first btw, and it didnt work so thats why I got a new one.
And now that the 105's out, I imagine you should get an upgrade <img src="i/expressions/face-icon-small-smile.gif" border="0">
theLostMiler
New member
When you call the vest company, they usually have you "reset" it first, the red button in the back if its a HillRom... although once you tell them which device error it is, they may already know that is done for.
<br />
<br />I had something similar happen to me, I dont remember the specific device error, but instead of clinic, you need to call the company since it does have the lifetime warranty. They will overnight a new vest for you and like others said, you pack up the broken one.
<br />
<br />They had me try to reset it first btw, and it didnt work so thats why I got a new one.
<br />
<br />And now that the 105's out, I imagine you should get an upgrade <img src="i/expressions/face-icon-small-smile.gif" border="0">
<br />
<br />I had something similar happen to me, I dont remember the specific device error, but instead of clinic, you need to call the company since it does have the lifetime warranty. They will overnight a new vest for you and like others said, you pack up the broken one.
<br />
<br />They had me try to reset it first btw, and it didnt work so thats why I got a new one.
<br />
<br />And now that the 105's out, I imagine you should get an upgrade <img src="i/expressions/face-icon-small-smile.gif" border="0">
call the vest company, if its hillrom, I would imagine you just got a free upgrade to a 105, while you're at it, have them send you new hoses if they've started to wear. You're insurance paid a pretty penny for that thing for just this reason, oh and it's medical equipment so they get by with it, but thats a story for another thread.
call the vest company, if its hillrom, I would imagine you just got a free upgrade to a 105, while you're at it, have them send you new hoses if they've started to wear. You're insurance paid a pretty penny for that thing for just this reason, oh and it's medical equipment so they get by with it, but thats a story for another thread.
call the vest company, if its hillrom, I would imagine you just got a free upgrade to a 105, while you're at it, have them send you new hoses if they've started to wear. You're insurance paid a pretty penny for that thing for just this reason, oh and it's medical equipment so they get by with it, but thats a story for another thread.
mamaScarlett
Active member
Wow-I called Tuesday at 4:30 pm and had a new Vest put at my door today (wed) at 9 am...I don't even know how that is physically possible.
Their customer service is AMAZING!
Their customer service is AMAZING!
mamaScarlett
Active member
Wow-I called Tuesday at 4:30 pm and had a new Vest put at my door today (wed) at 9 am...I don't even know how that is physically possible.
Their customer service is AMAZING!
Their customer service is AMAZING!
mamaScarlett
Active member
Wow-I called Tuesday at 4:30 pm and had a new Vest put at my door today (wed) at 9 am...I don't even know how that is physically possible.
<br />Their customer service is AMAZING!
<br />Their customer service is AMAZING!
That is impressive! They don't mess around with that stuff, glad to hear it. I'd almost be afraid to know what that shipping cost, on top of weighing 50 pounds, getting it shipped in 16 hours?! Did they ship you the same model or did you get an upgrade? <img src="i/expressions/face-icon-small-wink.gif" border="0">
That is impressive! They don't mess around with that stuff, glad to hear it. I'd almost be afraid to know what that shipping cost, on top of weighing 50 pounds, getting it shipped in 16 hours?! Did they ship you the same model or did you get an upgrade? <img src="i/expressions/face-icon-small-wink.gif" border="0">
That is impressive! They don't mess around with that stuff, glad to hear it. I'd almost be afraid to know what that shipping cost, on top of weighing 50 pounds, getting it shipped in 16 hours?! Did they ship you the same model or did you get an upgrade? <img src="i/expressions/face-icon-small-wink.gif" border="0">
mamaScarlett
Active member
I got an upgrade, new tubing, new chest vest, new foot pedal-everything. I saw the shipping-it was sent on an overnight flight to my local airport!-Amazing, someone in the medical field that actually snaps their fingers and gets something done immediately.
mamaScarlett
Active member
I got an upgrade, new tubing, new chest vest, new foot pedal-everything. I saw the shipping-it was sent on an overnight flight to my local airport!-Amazing, someone in the medical field that actually snaps their fingers and gets something done immediately.
mamaScarlett
Active member
I got an upgrade, new tubing, new chest vest, new foot pedal-everything. I saw the shipping-it was sent on an overnight flight to my local airport!-Amazing, someone in the medical field that actually snaps their fingers and gets something done immediately.
theLostMiler
New member
see, what did we tell ya <img src="i/expressions/face-icon-small-wink.gif" border="0">
like harriet said, its all part of that $16,000 price tag haha...
I actually have been waiting for mine to break b/c I want the 105... i have the 104 which at least is not that huge old style 102 that i have heard stories about... but it would be nice to not have to reach down and change my settings every single time haha.
like harriet said, its all part of that $16,000 price tag haha...
I actually have been waiting for mine to break b/c I want the 105... i have the 104 which at least is not that huge old style 102 that i have heard stories about... but it would be nice to not have to reach down and change my settings every single time haha.