Our insurance is through the state University system - with many plans to choose from. Last year's (more expensive) plan denied the Hill-Rom vest three times - the last appeal was to the Commissioner of Higher Education, no less. Everybody (me, doctor, Hill-Rom) wrote letters to appeal the denials. We sent the Hill-Rom back. This year, because my lung function was down, my doctor wanted to try again. We got SmartVest (Electromed) and InCourage (Respirtech) for trial periods - kept the InCourage and started the process of filing a claim with the new insurance provider. I was preparing for claim rejection and appeals (writing letters in my head, etc). Heard about a month ago that this year's company sent the claim NOT to outside reviewers (retired pulmonologists, in my opinion) but to the medical director of the insurance company, and it was approved. Nice surprise. Thankfully, we had the option of choosing another insurance carrier - which we actually did because it had lower premiums and still covered my out of state CF clinic care. Win Win???